G2C expresses the relationship between the Government organizations for public administration and the citizens of the country. All the Government services and information is made available to the public on account of providing for the nation’s welfare. It takes into account all the transactions that take place between the two parties.
The CSC offers multiple Government to Citizen services, that are currently available on the e-District portal. It is to be noted that delivery of Government services is mandatory for the CSCs that presently provides 159 services across 20 departments. The services available are from the following list of departments:
B2C refers to the direct relationship of the businesses with the customers. It takes into account the transactions that take place between the business and the customer, who is the end user of the product or service.
The CSC offers a multitude of Business to Customer services ranging in the areas of Education, Life and General Insurance, Financial Services, Rail Ticket Booking, PAN, DTH Booking and Mobile Recharge, Health, Agriculture, Commercial, Retail, etc. To that effect, the list of possible service areas is, as follows:
Fee/Charges Applicable for CSC
|Registration Fee (CSC Identification, Enrolment and Application Processing)||Rs. 5000|
|Portal Charges, Services Integration, Portal Update, Training & Capacity Building||Rs. 2000|
|Annual Maintenance Charges (Toll Free, Mail Support and Field Level Support)||Rs. 2000|
|First Wallet Recharge||Rs. 100|
The new CSC applicants are suggested to enroll for the B2C Services to avail the benefits of the growing retail industry.
Please note that we do not accept any payments in cash and promote cashless transactions via eWallet and other modes of online payment.
Do not make any Cash Payments!
We do not authorize any of our officials to accept cash payments.
The public is hereby informed that our company does not accept cash payments for any of the services availed by the VLEs. We do not authorize any of our officials to accept and indulge in cash transactions. We accept payments only via Demand Draft, Cheque and NEFT (that are in favor of Vayam Technologies Limited).
Hence, in any case of cash transaction Vayam Technologies will not take the responsibility for the incident whatsoever.
NOTE: In case, any official demands payment in cash contact us with proof, at email@example.com or call us at our toll free number 1800-120-6319.
|Beneficiary Name||VAYAM TECHNOLOGIES LIMITED|
|Bank Name||HDFC BANK LTD.|
|Branch Name||K.G.Marg, New Delhi|
Details of Key Persons in HO and District Level Teams
|Location||District Office Address||Name||Designation||Mail ID||Contact No.|
|NOIDA/Lucknow||D-319, Sector 63, NOIDA - 201301 || 1/76, Vivek Khand, Gomti Nagar, Lucknow - 226010||Mr. Kunal Jain||Sr. Manager (Project Operations)||firstname.lastname@example.org||011-47101225|
|Lucknow||1/76, Vivek Khand, Gomti Nagar, Lucknow - 226010||Mahesh Tiwari||B2C Service Manageremail@example.com||9936887390|
|Agra||Diksha Complex, Indra Puram Crossing, Shamshabad Road, Agra - 282001||Dinesh Chand||District Inchargefirstname.lastname@example.org||7500290198|
|Aligarh||A/2, Vikram Colony, Ramghat Road, Aligarh - 202001||Narottam Singh||District Inchargeemail@example.com||8532834041|
|Budaun||Mohalla Jawaharpuri, Opposite Police Chowky, Budaun Bareilly Road, Budaun - 243601||K C Shakya||District Inchargefirstname.lastname@example.org||9412602632|
|Bulandshahar||Radha Nagar, Opposite D.A.V. Field, By Pass Road, Bulandshahar||Pankaj Kumar||District Inchargeemail@example.com||9634635563|
|Etah||In front of Maa Purnagiri Guest House, Shringhar Nagar, Nidhauli Road, Etah - 207001||Dinesh Kumar Yadav||District Inchargefirstname.lastname@example.org||9627636346|
|Firozabad||Vibhav Nagar Chowraha, Jalesar Road, Firozabd - 283203||Mohd. Parvez Ansari||District Inchargeemail@example.com / firstname.lastname@example.org||7520110538|
|G.B Nagar||Shop no. 669 Chipiyana, Greater Noida, District Gautam Budh Nagar - 201009 (Near ABES Engg. College, NH-24)||Mohit Sharma||District Inchargeemail@example.com||9711878000|
|Ghaziabad||1st floor, tyagi market, shantivihar NH-24, Vijay Nagar, Near Neelam dharam kanta Ghaziabad 201009||Manoj Kumar||District Inchargefirstname.lastname@example.org||7217736019|
|Hapur||Shop no. 10, Adarsh Nagar Colony, Modinagar Road, Hapur - 245101||Pintu Chaudhary||District Coordinatoremail@example.com||9756957900|
|Kasganj||--------------||Ajit Singh||District Inchargefirstname.lastname@example.org||9410400044|
|Mathura||15, Bihari Lal Plaza, Opp. New Bus Stand, Mathura - 281001||Shiv Ram||District Inchargeemail@example.com||9927445223|
|Lucknow||1/76, Vivek Khand, Gomti Nagar, Lucknow - 226010||Ashish Kumar Verma||Zonal Inchargefirstname.lastname@example.org; email@example.com||8726500600|
|Ambedkar Nagar||Pandey Market, Tanda Road, Patel Nagar, Akbarpur, Ambedkarnagar-224122||Santosh Kumar Bhardwaj||District Inchargefirstname.lastname@example.org||9670118825|
|Amethi||C/O Akhil Computer, In-between Union Bank & Shiv Mahesh Balika Inter College, Hanuman Tiraha, Gauriganj, Amethi -227409||Pradeep kumar Pandey||District Inchargeemail@example.com||8808255300|
|Bahraich||Sufipura, Civil Line, Near Saraswati Shishumandir School, Behind Vikas Bhawan, Bahraich-271801||Ishwar Shukla||District Inchargefirstname.lastname@example.org||9170618579|
|Ballia||Har pur middhi dhumbaba road Bhola aata chakki ke pas.||Ritesh Kumar Srivastva||District Inchargeemail@example.com||8052496949|
|Bareillly||D-35, Rampur Garden, Bareilly - 243001||Anshu Sharma||District Inchargefirstname.lastname@example.org||9536194444|
|Faizabad||2nd / 2, Alka Tower, Rikabganj, Faizabad - 224001||Shobh Nath Verma||District Inchargeemail@example.com||9838918582|
|Mau||Mishra Market, Haldharpur(Main Highway), Opposite Police Station, Mau - 221705||Animesh Mishra||District Inchargefirstname.lastname@example.org||8115673013|
|Pilibhit||Near LIC office Advocate rajesh sharma ki Building Aawas Vikas colony Pilibhit - 262001||Satyapal Verma||District Inchargeemail@example.com||8630173396|
|Shahjhanpur||V & P Basulia, Mohammadi Road, Shajahanpur - 24200||Shaksham Sharma||District Inchargefirstname.lastname@example.org||8318227033|
|Sultanpur||Near Head Post Office Ground Flor Atul Plaza Sirwara Rod Civil Line Sultanpur - 228001||Rajkumar Singh||District Inchargeemail@example.com||9795242111|
|Lucknow||1/76, Vivek Khand, Gomti Nagar, Lucknow - 226010||Shashank Mishra||Help Desk Executivefirstname.lastname@example.org||9044581285|
|NOIDA||D-319, Sector 63, NOIDA - 201301||Grievance Redressal||Operating Hours: 9:30 AM - 6:30 PMemail@example.com||1800-120-6319|
The National e-Governance Plan (NeGP)
The Government of India has designed the National e-Governance Plan with the vision of providing all government services in an integrated manner at the doorstep of the citizen, at an affordable cost. The NeGP initiates consist of 27 Central, State and Integrated Mission Mode Projects (MMPs) along with 8 other support components for rapid introduction of e-governance in the country. The NeGP has built a three pillar model for delivery of "web-enabled Anytime, Anywhere access" to information and services in rural India.
CSC - Common Service Centre
The CSC act as the vehicle of delivery for Government, private and social sector services to the rural citizens. The CSC are developed as common platform for providing both social and private sector organizations to integrate their social and commercial goods and benefit the rural population with IT as well as non-IT services.
Benefits of an ICT enabled CSC:
CSC Scheme Structure:
The CSCs are implemented and operated, based upon a three layered structure that includes; State Designated Agency (SDA), Services Centre Agency (SCA) & Village Level Entrepreneur (VLE).
The SDA is the third tier of the CSC operational structure that is designed by the state. It takes responsibility to formulate policy guidelines from time to time and facilitates proper implementation of the G2C services. It also takes in its account the disbursement of finance/revenue to support the SCAs.
If VLEs are the horses, then SCA is the chariot behind it. It controls and watches over the VLEs and is the prime driver of the CSC eco-systems. The SCA is the owner of the CSC network in predefined areas of operation in the state. It is responsible for identifying the required applications and services, harnessing the state network, identifying and training the VLE, establishing the CSC (either directly or through the VLE), supplying, aggregating and updating content and services and so on. It is supported by the NLSA and SDA to implement the CSC schemes efficiently.
The VLE is the driving force behind every successful CSC operation. They manage the CSC business on the grass-root level and are the first and foremost part of the entire scheme.
is an extended brand-ambassador for all stakeholders of the project. He creates a stronger foundation in a word-of-mouth sensitive rural setting.
model gives deepest reach possible. Being a man amongst them, the VLE brings element of trust local relevance.
the quality of service at the CSCs would be as effective as the quality of VLEs running them. Selection and training of the VLE therefore is vital for CSC’s success. Other than statutory qualification, we look for some body who has entrepreneurial traits, strong social commitment as well as respect within the community.
VLE is the key to the success of the CSC operations. While content and services are important, it is the VLE's entrepreneurialability that ensures CSC sustainability. He is required, without any prejudice, to provide all services to all rural citizens.
basic orientation programme educating the VLE about the context and responsibilities of the program.
Entrepreneurship training, technical training and updates in IT operation, along with G2C and B2C services.
both on-site and offsite through e-mails, SMS, call, toll-free and visits. Growth of mobile as access point in rural areas is also encouraging us for innovations in service delivery.
Responsibilities of a VLE:
The VLE will ensure an unprejudiced delivery of services to each and every citizen under his catchment.