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G2C SERVICES

Birth Certificate

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B2C SERVICES

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Apply for New CSC

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G2C SERVICE

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G2C expresses the relationship between the Government organizations for public administration and the citizens of the country. All the Government services and information is made available to the public on account of providing for the nation’s welfare. It takes into account all the transactions that take place between the two parties.

The CSC offers multiple Government to Citizen services, that are currently available on the e-District portal. It is to be noted that delivery of Government services is mandatory for the CSCs that presently provides 159 services across 20 departments. The services available are from the following list of departments:

B2C Service

B2C refers to the direct relationship of the businesses with the customers. It takes into account the transactions that take place between the business and the customer, who is the end user of the product or service.

The CSC offers a multitude of Business to Customer services ranging in the areas of Education, Life and General Insurance, Financial Services, Rail Ticket Booking, PAN, DTH Booking and Mobile Recharge, Health, Agriculture, Commercial, Retail, etc. To that effect, the list of possible service areas is, as follows:

Information About Business Model

Fee/Charges Applicable for CSC

Registration Fee (CSC Identification, Enrolment and Application Processing) Rs. 5000
Portal Charges, Services Integration, Portal Update, Training & Capacity Building Rs. 2000
Annual Maintenance Charges (Toll Free, Mail Support and Field Level Support) Rs. 2000
First Wallet Recharge Rs. 100

Note:
     The new CSC applicants are suggested to enroll for the B2C Services to avail the benefits of the growing retail industry.

Please note that we do not accept any payments in cash and promote cashless transactions via eWallet and other modes of online payment.

Do not make any Cash Payments!  
We do not authorize any of our officials to accept cash payments.

The public is hereby informed that our company does not accept cash payments for any of the services availed by the VLEs. We do not authorize any of our officials to accept and indulge in cash transactions. We accept payments only via Demand Draft, Cheque and NEFT (that are in favor of Vayam Technologies Limited).

Hence, in any case of cash transaction Vayam Technologies will not take the responsibility for the incident whatsoever.

NOTE:  In case, any official demands payment in cash contact us with proof, at vayamupcsc@vayamtech.com or call us at our toll free number 1800-120-6319.

Bank Details for Payment (New CSC & Others)

Use Net Banking, Debit Card/Credit Card, NEFT or RTGS for New CSC Registration Payment, etc.
Beneficiary Name VAYAM TECHNOLOGIES LIMITED
Nick Name VAYAM
Account No. 00030350017975
Bank Name HDFC BANK LTD.
Branch Name K.G.Marg, New Delhi
IFSC Code HDFC0000003
All Demand Drafts are to be made in favour of Vayam Technologies Ltd.
We do not accept cash payments.

Office Details

Corporate Office

Mr. Kunal Jain
Sr. Manager (Project Operations)
Vayam Technologies Limited
D-319, Sector-63,
NOIDA, U.P.
Ph.: 011-47101225

Lucknow Office

Mr. Ashish Verma
Jan Seva Kendra Office
Vayam Technologies Ltd.
1/76, Vivek Khand,
Gomti Nagar, Lucknow, U.P.
Mob: 8726500600

Help Desk

Mr. Vikash Kumar
Vayam Technologies Ltd.
D-319, Sector-63
NOIDA, U.P.
Toll Free: 1800-120-6319

Contact Us

Details of Key Persons in HO and District Level Teams

Location District Office Address Name Designation Mail ID Contact No.
NOIDA/Lucknow D-319, Sector 63, NOIDA - 201301 || 1/76, Vivek Khand, Gomti Nagar, Lucknow - 226010 Mr. Kunal Jain Sr. Manager (Project Operations) vayamupcsc@vayamtech.com 011-47101225
Lucknow 1/76, Vivek Khand, Gomti Nagar, Lucknow - 226010 Mahesh Tiwari B2C Service Manager mahesht@vayamtech.com 9936887390
Agra Diksha Complex, Indra Puram Crossing, Shamshabad Road, Agra - 282001 Dinesh Chand District Incharge d.chaudhary1986@gmail.com 7500290198
Aligarh A/2, Vikram Colony, Ramghat Road, Aligarh - 202001 Narottam Singh District Incharge di.vayamtechaligarh@gmail.com 8532834041
Budaun Mohalla Jawaharpuri, Opposite Police Chowky, Budaun Bareilly Road, Budaun - 243601 K C Shakya District Incharge kcshakya@rediffmail.com 9412602632
Bulandshahar Radha Nagar, Opposite D.A.V. Field, By Pass Road, Bulandshahar Pankaj Kumar District Incharge k.panks007@gmail.com 9634635563
Etah In front of Maa Purnagiri Guest House, Shringhar Nagar, Nidhauli Road, Etah - 207001 Dinesh Kumar Yadav District Incharge yadavdines89@gmail.com 9627636346
Firozabad Vibhav Nagar Chowraha, Jalesar Road, Firozabd - 283203 Mohd. Parvez Ansari District Incharge diforzabad@vayamtech.co.in / parvezansari52525@gmail.com 7520110538
G.B Nagar Shop no. 669 Chipiyana, Greater Noida, District Gautam Budh Nagar - 201009 (Near ABES Engg. College, NH-24) Mohit Sharma District Incharge mohit.imtgzb@gmail.com 9711878000
Ghaziabad G-149, Sector-9, Railway Road, Opp. Utsav Bhavan, Ghaziabad Manoj Kumar District Incharge manoj.kumar0126@gmail.com 9058720510
Hapur Shop no. 10, Adarsh Nagar Colony, Modinagar Road, Hapur - 245101 Pintu Chaudhary District Coordinator pintuchaudhary9756@gmail.com 9756957900
Kasganj Mohalla Mohan, Gali Railway Danda, Sahawar Gate, Kasganj - 207123 Dushyant Rajput District Incharge rajputdushyant50@gmail.com 9756282879
Mathura 15, Bihari Lal Plaza, Opp. New Bus Stand, Mathura - 281001 Shiv Ram District Incharge shivr@vayamtech.com 9927445223
Lucknow 1/76, Vivek Khand, Gomti Nagar, Lucknow - 226010 Ashish Kumar Verma Zonal Incharge ashishv@vayamtech.com; aashisverma@gmail.com 8726500600
Ambedkar Nagar Pandey Market, Tanda Road, Patel Nagar, Akbarpur, Ambedkarnagar-224122 Santosh Kumar Bhardwaj District Incharge santoshkb@vayamtech.com 9670118825
Amethi C/O Akhil Computer, In-between Union Bank & Shiv Mahesh Balika Inter College, Hanuman Tiraha, Gauriganj, Amethi -227409 Pradeep kumar Pandey District Incharge pradeep.bobby528@gmail.com 8808255300
Bahraich Sufipura, Civil Line, Near Saraswati Shishumandir School, Behind Vikas Bhawan, Bahraich-271801 Ishwar Shukla District Incharge dicscbahraich@gmail.com 9170618579
Ballia Har pur middhi dhumbaba road Bhola aata chakki ke pas. Ritesh Kumar Srivastva District Incharge riteshs@vayamtech.com 8052496949
Bareillly D-35, Rampur Garden, Bareilly - 243001 Anshu Sharma District Incharge anshuspk@gmail.com 9536194444
Faizabad 2nd / 2, Alka Tower, Rikabganj, Faizabad - 224001 Shobh Nath Verma District Incharge shobhnathverma@yahoo.com 9838918582
Mau Mishra Market, Haldharpur(Main Highway), Opposite Police Station, Mau - 221705 Animesh Mishra District Incharge animesh.mishra1988@gmail.com 8115673013
Pilibhit Near LIC office Advocate rajesh sharma ki Building Aawas Vikas colony Pilibhit - 262001 Satyapal Verma District Incharge satyapalverma1985@gmail.com 8630173396
Shahjhanpur V & P Basulia, Mohammadi Road, Shajahanpur - 24200 Shaksham Sharma District Incharge shaksham.sharma10@gmail.com 8318227033
Sultanpur Near Head Post Office Ground Flor Atul Plaza Sirwara Rod Civil Line Sultanpur - 228001 Rajkumar Singh District Incharge rajvayam@gmail.com 9795242111
Lucknow 1/76, Vivek Khand, Gomti Nagar, Lucknow - 226010 Shashank Mishra Help Desk Executive shashankm@vayamtech.com 9044581285
NOIDA D-319, Sector 63, NOIDA - 201301 Grievance Redressal Operating Hours: 9:30 AM - 6:30 PM vayamupcsc@vayamtech.com 1800-120-6319

About UPCSC

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The National e-Governance Plan (NeGP)

The Government of India has designed the National e-Governance Plan with the vision of providing all government services in an integrated manner at the doorstep of the citizen, at an affordable cost. The NeGP initiates consist of 27 Central, State and Integrated Mission Mode Projects (MMPs) along with 8 other support components for rapid introduction of e-governance in the country. The NeGP has built a three pillar model for delivery of "web-enabled Anytime, Anywhere access" to information and services in rural India.

CSC - Common Service Centre

The CSC act as the vehicle of delivery for Government, private and social sector services to the rural citizens. The CSC are developed as common platform for providing both social and private sector organizations to integrate their social and commercial goods and benefit the rural population with IT as well as non-IT services.

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Benefits of an ICT enabled CSC:

  • Citizen centric services of the state and central governments available more conveniently, all across rural India.
  • A more accountable, transparent and responsive approach of the Government towards the public needs.
  • Efficient and Cost Effective methods of service delivery to various departments and agencies.
  • Social and Private sector collaboration with the Government to avail world class services.
  • Rural empowerment by educating and training the Village Level Entrepreneurs in business and IT Management, via information distribution and market linkages.

CSC Scheme Structure:

The CSCs are implemented and operated, based upon a three layered structure that includes; State Designated Agency (SDA), Services Centre Agency (SCA) & Village Level Entrepreneur (VLE).

  • State Designated Agency (SDA):

    The SDA is the third tier of the CSC operational structure that is designed by the state. It takes responsibility to formulate policy guidelines from time to time and facilitates proper implementation of the G2C services. It also takes in its account the disbursement of finance/revenue to support the SCAs.

  • Service Centre Agency (SCA):

    If VLEs are the horses, then SCA is the chariot behind it. It controls and watches over the VLEs and is the prime driver of the CSC eco-systems. The SCA is the owner of the CSC network in predefined areas of operation in the state. It is responsible for identifying the required applications and services, harnessing the state network, identifying and training the VLE, establishing the CSC (either directly or through the VLE), supplying, aggregating and updating content and services and so on. It is supported by the NLSA and SDA to implement the CSC schemes efficiently.

  • Village Level Entrepreneur (VLE):

    The VLE is the driving force behind every successful CSC operation. They manage the CSC business on the grass-root level and are the first and foremost part of the entire scheme.

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VLE

is an extended brand-ambassador for all stakeholders of the project. He creates a stronger foundation in a word-of-mouth sensitive rural setting.

VLE

model gives deepest reach possible. Being a man amongst them, the VLE brings element of trust   local relevance.

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We Select

the quality of service at the CSCs would be as effective as the quality of VLEs running them. Selection and training of the VLE therefore is vital for CSC’s success. Other than statutory qualification, we look for some body who has entrepreneurial traits, strong social commitment as well as respect within the community.

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Vayam we-LE

VLE is the key to the success of the CSC operations. While content and services are important, it is the VLE's entrepreneurialability that ensures CSC sustainability. He is required, without any prejudice, to provide all services to all rural citizens.

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We provide

basic orientation programme educating the VLE about the context and responsibilities of the program.
Entrepreneurship training, technical training and updates in IT operation, along with G2C and B2C services.

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We communicate

both on-site and offsite through e-mails, SMS, call, toll-free and visits. Growth of mobile as access point in rural areas is also encouraging us for innovations in service delivery.

Responsibilities of a VLE:

  • Effective Service Delivery:    The VLE is responsible for providing all the Government to Citizen (G2C) and Business to Customer (B2C) services to the citizens visiting the CSC.
  • Sales and Promotion:    The VLE should be actively involved in the sales process of the products and services given to him, using all his skills and social relationship.
  • Feedback:   The VLE is responsible for providing regular feedback to the company.
  • Relation with Government Functionaries:    The VLE shall maintain cordial relationship with Government and Panchayat functionaries at the local level.

The VLE will ensure an unprejudiced delivery of services to each and every citizen under his catchment.