Helpdesk number:  9319096470, 9311622153, 9311622152, 9311622154, 9319096468, 9319096469, 9311622151, 9311906929
Working Days:  Monday to Saturday (10.00 AM to 6.00 PM)

Apply for Rural CSC

Apply for Urban CSC

CSC Registration Samasya

G2C SERVICE

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G2C expresses the relationship between the Government organizations for public administration and the citizens of the country. All the Government services and information is made available to the public on account of providing for the nation’s welfare. It takes into account all the transactions that take place between the two parties.

The CSC offers multiple Government to Citizen services, that are currently available on the e-District portal. It is to be noted that delivery of Government services is mandatory for the CSCs that presently provides 159 services across 20 departments. The services available are from the following list of departments:

B2C Service

B2C refers to the direct relationship of the businesses with the customers. It takes into account the transactions that take place between the business and the customer, who is the end user of the product or service.

The CSC offers a multitude of Business to Customer services ranging in the areas of Education, Life and General Insurance, Financial Services, Rail Ticket Booking, PAN, DTH Booking and Mobile Recharge, Health, Agriculture, Commercial, Retail, etc. To that effect, the list of possible service areas is, as follows:

Office Details

Corporate Office

Vayam Technologies Limited
D-319, Sector-63,
NOIDA, U.P.
Helpdesk number:
9311622153, 9311622152
9311622154, 9311622151
9319096470, 9319096468
9319096469, 9311906929
Working Days: Monday to Saturday (10.00 AM to 6.00 PM)

Contact Us

Contact Details

Location Name Designation Mail ID Contact No.
Noida Seema Dabas Deputy General Manager support.upcsc@vayamtech.com 9311906931
Lucknow Mahesh Tiwari State Manager mahesht.upcscvayam@gmail.com / mahesht@vayamtech.com 9936887390
Agra Dinesh Chand District Manager d.chaudhary1986@gmail.com 8077291273
Aligarh Narottam Singh District Manager di.vayamtechaligarh@gmail.com 7017455545
Aligarh Amit Kumar District Coordinator ----------- ----------
Barabanki Sumit Sharma District Manager sumitsharmabbk@gmail.com 8604426669
Budaun Kali Charan Shakya District Manager kcshakya@rediffmail.com 9412602632
Bulandshahar Vikash Yadav District Manager vkasyadav2@gmail.com 8920739150
Bulandshahar Pintu Choudhary District Coordinator pintuchaudhary9756@gmail.com 9756957902
Chitrakoot Rajendra Yadav District Manager rajendrasinghav2@gmail.com 8604280645
Chitrakoot Badri Prasad Kushwaha District Coordinator badrikushwaha@gmail.com 9807771222/
9415154815
Firozabad Mohd. Parvez Ansari District Manager parvezansari52525@gmail.com 7520110538
Hardoi Rajesh Mishra District Manager rajeshkmishra80@gmail.com 7311105137
Hardoi Anshuman Trivedi District Coordinator anshumantrivedi5@gmail.com 8009730703
Jaunpur Mohd. Saif District Manager ------- 8077119092
Jaunpur Shivam Upadhyay District Coordinator shivamupadhyayjnp@gmail.com 7398205698
Jhansi Nitin Gupta District Manager jinitingupta88@gmail.com 7311105127/ 9971104348
Lakhimpur Kheri Anuj Kumar Verma District Manager verma6131@gmail.com 7311105103/ 9918975007
Mathura Shiv Ram District Manager shivram525@gmail.com 9927445223
Ambedkar Nagar Santosh Kumar Bhardwaj Cluster Manager bhardwajsantosh9@gmail.com 9670118825
Ballia Raj Kumar Verma District Manager raj.raj.verma282@gmail.com 9984189412/ 7007308033
Ballia Ashish Kumar Singh District Coordinator ashish211380@gmail.com 9807004539
Bijnor Amit Kumar District Coordinator amit19864.kumar@gmail.com 7906438436/ 8954424215
Ayodhya Rajkumar Singh District Manager rajvayam@gmail.com 9795242111
Ayodhya Praveen Kumar Chaturvedi District Manager pankajchaturvedi279@gmail.com 9565108470
Azamgarh Neeraj Singh District Manager neeraj08061992@gmail.com 9532387507 / 9716828174
Azamgarh Santosh Kumar Bhardwaj District Coordinator bhardwajsantosh9@gmail.com 9670118825
Mau Animesh Mishra District Manager animesh.mishra1988@gmail.com 8115673013
Mirzapur Amitesh Lal Srivastava District Manager amiteshsrivastava111@gmail.com 7408080380/ 8707845460
Mirzapur Jay Kumar Yadav District Coordinator yadavjay251@gmail.com 9936521450
Muzaffarnagar Saurabh Sharma District Manager saurabhsharma3104@gmail.com 7311105118
Muzaffarnagar Ankit Kumar District Coordinator ankitccc90@gmail.com 7599966606
Prayagraj Arbab Ahmad District Coordinator ----------- 8957832112
Raibareli Rais Alam District Coordinator cyperpoint00786@gmail.com 8948803871/ 7379961067
Sitapur Sachin Bajpayi District Manager sachin.bajpai.007@gmail.com 9696868671
Shahjahanpur Shaksham Sharma District Manager shaksham.sharma10@gmail.com 8318227033
Sultanpur Rajkumar Singh District Manager rajvayam@gmail.com 9795242111
Unnao Lalit Chaurasiya District Manager lalitchaurasia1983@gmail.com 9792366600
Fatehpur Lalit Chaurasiya District Manager lalitchaurasia1983@gmail.com 9792366600
Fatehpur Suraj Kumar Gautam District Coordinator surajftp21@gmail.com 7007083617
Ghazipur Prashant Yadav District Coordinator prashantyadavindia.py@gmail.com 7084181770
Varanasi Ajay kumar rai District Coordinator ajayswatantra@gmail.com 9451069517
Lucknow Shashank Mishra Help Desk Executive shashankm@vayamtech.com 9044581285
NOIDA Grievance Redressal Monday to Saturday
10.00 AM to 6.00 PM
niklankj@vayamtech.com, vayamupcsc@vayamtech.com 011-47101224

About UPCSC

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The National e-Governance Plan (NeGP)

The Government of India has designed the National e-Governance Plan with the vision of providing all government services in an integrated manner at the doorstep of the citizen, at an affordable cost. The NeGP initiates consist of 27 Central, State and Integrated Mission Mode Projects (MMPs) along with 8 other support components for rapid introduction of e-governance in the country. The NeGP has built a three pillar model for delivery of "web-enabled Anytime, Anywhere access" to information and services in rural India.

CSC - Common Service Centre

The CSC act as the vehicle of delivery for Government, private and social sector services to the rural citizens. The CSC are developed as common platform for providing both social and private sector organizations to integrate their social and commercial goods and benefit the rural population with IT as well as non-IT services.

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Benefits of an ICT enabled CSC:

  • Citizen centric services of the state and central governments available more conveniently, all across rural India.
  • A more accountable, transparent and responsive approach of the Government towards the public needs.
  • Efficient and Cost Effective methods of service delivery to various departments and agencies.
  • Social and Private sector collaboration with the Government to avail world class services.
  • Rural empowerment by educating and training the Village Level Entrepreneurs in business and IT Management, via information distribution and market linkages.

CSC Scheme Structure:

The CSCs are implemented and operated, based upon a three layered structure that includes; State Designated Agency (SDA), Services Centre Agency (SCA) & Village Level Entrepreneur (VLE).

  • State Designated Agency (SDA):

    The SDA is the third tier of the CSC operational structure that is designed by the state. It takes responsibility to formulate policy guidelines from time to time and facilitates proper implementation of the G2C services. It also takes in its account the disbursement of finance/revenue to support the SCAs.

  • Service Centre Agency (SCA):

    If VLEs are the horses, then SCA is the chariot behind it. It controls and watches over the VLEs and is the prime driver of the CSC eco-systems. The SCA is the owner of the CSC network in predefined areas of operation in the state. It is responsible for identifying the required applications and services, harnessing the state network, identifying and training the VLE, establishing the CSC (either directly or through the VLE), supplying, aggregating and updating content and services and so on. It is supported by the NLSA and SDA to implement the CSC schemes efficiently.

  • Village Level Entrepreneur (VLE):

    The VLE is the driving force behind every successful CSC operation. They manage the CSC business on the grass-root level and are the first and foremost part of the entire scheme.

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VLE

is an extended brand-ambassador for all stakeholders of the project. He creates a stronger foundation in a word-of-mouth sensitive rural setting.

VLE

model gives deepest reach possible. Being a man amongst them, the VLE brings element of trust   local relevance.

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We Select

the quality of service at the CSCs would be as effective as the quality of VLEs running them. Selection and training of the VLE therefore is vital for CSC’s success. Other than statutory qualification, we look for some body who has entrepreneurial traits, strong social commitment as well as respect within the community.

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Vayam we-LE

VLE is the key to the success of the CSC operations. While content and services are important, it is the VLE's entrepreneurialability that ensures CSC sustainability. He is required, without any prejudice, to provide all services to all rural citizens.

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We provide

basic orientation programme educating the VLE about the context and responsibilities of the program.
Entrepreneurship training, technical training and updates in IT operation, along with G2C and B2C services.

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We communicate

both on-site and offsite through e-mails, SMS, call, toll-free and visits. Growth of mobile as access point in rural areas is also encouraging us for innovations in service delivery.

Responsibilities of a VLE:

  • Effective Service Delivery:    The VLE is responsible for providing all the Government to Citizen (G2C) and Business to Customer (B2C) services to the citizens visiting the CSC.
  • Sales and Promotion:    The VLE should be actively involved in the sales process of the products and services given to him, using all his skills and social relationship.
  • Feedback:   The VLE is responsible for providing regular feedback to the company.
  • Relation with Government Functionaries:    The VLE shall maintain cordial relationship with Government and Panchayat functionaries at the local level.

The VLE will ensure an unprejudiced delivery of services to each and every citizen under his catchment.