G2C expresses the relationship between the Government organizations for public administration and the citizens of the country. All the Government services and information is made available to the public on account of providing for the nation’s welfare. It takes into account all the transactions that take place between the two parties.
The CSC offers multiple Government to Citizen services, that are currently available on the e-District portal. It is to be noted that delivery of Government services is mandatory for the CSCs that presently provides 159 services across 20 departments. The services available are from the following list of departments:
B2C refers to the direct relationship of the businesses with the customers. It takes into account the transactions that take place between the business and the customer, who is the end user of the product or service.
The CSC offers a multitude of Business to Customer services ranging in the areas of Education, Life and General Insurance, Financial Services, Rail Ticket Booking, PAN, DTH Booking and Mobile Recharge, Health, Agriculture, Commercial, Retail, etc. To that effect, the list of possible service areas is, as follows:
|Location||Name||Designation||Mail ID||Contact No.|
|Lucknow||Mahesh Tiwari||State Managerfirstname.lastname@example.org / email@example.com||9936887390|
|Agra||Dinesh Chand||District Managerfirstname.lastname@example.org||8077291273|
|Aligarh||Narottam Singh||District Manageremail@example.com||9837661034|
|Aligarh||Amit Kumar||District Coordinator||-----------||----------|
|Barabanki||Sumit Sharma||District Managerfirstname.lastname@example.org||8604426669|
|Budaun||Kali Charan Shakya||District Manageremail@example.com||9412602632|
|Bulandshahar||Vikash Yadav||District Managerfirstname.lastname@example.org||8920739150|
|Chitrakoot||Rajendra Yadav||District Manageremail@example.com||8604280645|
|Chitrakoot||Badri Prasad Kushwaha||District Coordinatorfirstname.lastname@example.org||9807771222/
|Firozabad||Mohd. Parvez Ansari||District Manageremail@example.com||7520110538|
|Hardoi||Rajesh Mishra||District Managerfirstname.lastname@example.org||7311105137|
|Hardoi||Anshuman Trivedi||District Coordinatoremail@example.com||8009730703|
|Jaunpur||Mohd. Saif||District Manager||-------||8077119092|
|Jaunpur||Shivam Upadhyay||District Coordinatorfirstname.lastname@example.org||7398205698|
|Jhansi||Nitin Gupta||District Manageremail@example.com||7311105127/ 9971104348|
|Lakhimpur Kheri||Anuj Kumar Verma||District Managerfirstname.lastname@example.org||7311105103/ 9918975007|
|Mathura||Shiv Ram||District Manageremail@example.com||9927445223|
|Ambedkar Nagar||Santosh Kumar Bhardwaj||Cluster Managerfirstname.lastname@example.org||9670118825|
|Ballia||Raj Kumar Verma||District Manageremail@example.com||9984189412/ 7007308033|
|Ballia||Ashish Kumar Singh||District Coordinatorfirstname.lastname@example.org||9807004539|
|Bijnor||Amit Kumar||District Coordinatoremail@example.com||7906438436/ 8954424215|
|Ayodhya||Praveen Kumar Chaturvedi||District Managerfirstname.lastname@example.org||9565108470|
|Azamgarh||Ankit Singh||District Coordinatoremail@example.com||9415664140|
|Mau||Animesh Mishra||District Managerfirstname.lastname@example.org||8115673013|
|Mirzapur||Amitesh Lal Srivastava||District Manageremail@example.com||7408080380/ 8707845460|
|Muzaffarnagar||Saurabh Sharma||District Managerfirstname.lastname@example.org||7311105118|
|Muzaffarnagar||Ankit Kumar||District Coordinatoremail@example.com||7599966606|
|Prayagraj||Manish Kumar Tiwari||District Managerfirstname.lastname@example.org||9454017911|
|Prayagraj||Arbab Ahmad||District Coordinator||-----------||8957832112|
|Raibareli||Rais Alam||District Coordinatoremail@example.com||8948803871/ 7379961067|
|Sitapur||Sachin Bajpayi||District Managerfirstname.lastname@example.org||9696868671|
|Shahjahanpur||Shaksham Sharma||District Manageremail@example.com||8318227033|
|Sultanpur||Rajkumar Singh||District Managerfirstname.lastname@example.org||9795242111|
|Unnao||Lalit Chaurasiya||District Manageremail@example.com||9792366600|
|Fatehpur||Suraj Kumar Gautam||District Coordinatorfirstname.lastname@example.org||7007083617|
|Ghazipur||Prashant Yadav||District Coordinatoremail@example.com||7084181770|
|Varanasi||Ajay kumar rai||District Coordinatorfirstname.lastname@example.org||9451069517|
|Lucknow||Shashank Mishra||Help Desk Executiveemail@example.com||9044581285|
|NOIDA||Grievance Redressal||Monday to Saturday
10.00 AM to 6.00 PM
The National e-Governance Plan (NeGP)
The Government of India has designed the National e-Governance Plan with the vision of providing all government services in an integrated manner at the doorstep of the citizen, at an affordable cost. The NeGP initiates consist of 27 Central, State and Integrated Mission Mode Projects (MMPs) along with 8 other support components for rapid introduction of e-governance in the country. The NeGP has built a three pillar model for delivery of "web-enabled Anytime, Anywhere access" to information and services in rural India.
CSC - Common Service Centre
The CSC act as the vehicle of delivery for Government, private and social sector services to the rural citizens. The CSC are developed as common platform for providing both social and private sector organizations to integrate their social and commercial goods and benefit the rural population with IT as well as non-IT services.
Benefits of an ICT enabled CSC:
CSC Scheme Structure:
The CSCs are implemented and operated, based upon a three layered structure that includes; State Designated Agency (SDA), Services Centre Agency (SCA) & Village Level Entrepreneur (VLE).
The SDA is the third tier of the CSC operational structure that is designed by the state. It takes responsibility to formulate policy guidelines from time to time and facilitates proper implementation of the G2C services. It also takes in its account the disbursement of finance/revenue to support the SCAs.
If VLEs are the horses, then SCA is the chariot behind it. It controls and watches over the VLEs and is the prime driver of the CSC eco-systems. The SCA is the owner of the CSC network in predefined areas of operation in the state. It is responsible for identifying the required applications and services, harnessing the state network, identifying and training the VLE, establishing the CSC (either directly or through the VLE), supplying, aggregating and updating content and services and so on. It is supported by the NLSA and SDA to implement the CSC schemes efficiently.
The VLE is the driving force behind every successful CSC operation. They manage the CSC business on the grass-root level and are the first and foremost part of the entire scheme.
is an extended brand-ambassador for all stakeholders of the project. He creates a stronger foundation in a word-of-mouth sensitive rural setting.
model gives deepest reach possible. Being a man amongst them, the VLE brings element of trust local relevance.
the quality of service at the CSCs would be as effective as the quality of VLEs running them. Selection and training of the VLE therefore is vital for CSC’s success. Other than statutory qualification, we look for some body who has entrepreneurial traits, strong social commitment as well as respect within the community.
VLE is the key to the success of the CSC operations. While content and services are important, it is the VLE's entrepreneurialability that ensures CSC sustainability. He is required, without any prejudice, to provide all services to all rural citizens.
basic orientation programme educating the VLE about the context and responsibilities of the program.
Entrepreneurship training, technical training and updates in IT operation, along with G2C and B2C services.
both on-site and offsite through e-mails, SMS, call, toll-free and visits. Growth of mobile as access point in rural areas is also encouraging us for innovations in service delivery.
Responsibilities of a VLE:
The VLE will ensure an unprejudiced delivery of services to each and every citizen under his catchment.